Use the platform responsibly.

This policy applies to ELMNT websites, ONE, HUB modules, Customer Portal features, managed infrastructure, APIs, files, messaging, meetings, and any service connected to an ELMNT account.

Account owners are responsible for activity performed by their users, integrations, websites, and credentials.

You may not use ELMNT to break the law, infringe intellectual-property or privacy rights, impersonate another person or organization, harass people, or publish material that creates a credible risk of harm.

You may not collect, process, or disclose personal information without the notices, consent, and lawful basis required for your business and jurisdiction.

You may not distribute malware, probe systems without written authorization, bypass access controls, interfere with another tenant, scrape protected data, misuse credentials, or attempt to gain access beyond the role assigned to you.

Automated activity must respect documented limits. Deliberate resource exhaustion, abusive traffic, spam, credential stuffing, and denial-of-service activity are prohibited.

You may not send unsolicited bulk messages, deceptive promotions, fraudulent payment requests, or content that violates applicable email, SMS, consumer-protection, or payment-network rules.

Products and services sold through connected commerce tools must be accurately described and legally permitted. Account owners remain responsible for taxes, fulfillment, refunds, and industry-specific obligations.

ELMNT may investigate credible reports, restrict the affected feature, quarantine harmful files, suspend access, or remove content when reasonably necessary to protect customers, the platform, or the public.

Except where urgent action is required, ELMNT will provide notice and a reasonable opportunity to correct the issue. Serious or repeated violations may result in termination under the Terms of Service.

For ordinary substantiated interpersonal abuse, we issue one formal warning before a later violation can justify a restriction or suspension. Rule 4-01 covers targeted personal abuse; 4-02 discriminatory harassment; 4-03 credible threats of harm; 4-04 sexual harassment; and 4-05 doxxing or coercion. Rule 5-01 covers substantiated harmful hosted material and 6-01 substantiated fraud or platform security abuse. A review compares the captured evidence with the required parameters and exceptions of the recorded rule version.

Detection flags possible matches; it does not itself establish a violation. Honest criticism, negative reviews, ordinary frustration, lawful artistic or educational material, and quotations or screenshots reporting received abuse are not punished merely for containing a word. Reports and penalties cannot be used to retaliate against a good-faith complainant. Unverified names, email addresses, IP addresses, shared devices, report volume, and another person's visitor submission do not by themselves prove responsibility.

Paid and current-trial accounts require manual sanction decisions. An authorized admin or owner reviews proposed sanctions; permanent termination is always a senior manual decision. Limited automation for other verified unfunded accounts is subject to reviewed rules, confirmed evidence, a prior warning, volume controls, human oversight, appeal and reversal. See Terms sections T.10–T.12 for temporary suspensions, compensation and exceptional termination.

Report suspected abuse with the affected URL, account, date, and enough context for the team to investigate. Do not include passwords, private keys, full payment-card data, or unnecessary personal information.

Profanity in otherwise permitted website pages, articles, products, artwork or educational content does not by itself create a conduct strike. We assess the actual activity and context. Malware, phishing, unlawful exploitation, child sexual abuse material, non-consensual intimate imagery, credible threats, doxxing, targeted harassment, fraud, unlawful goods or services, and infringement may justify content-specific action and, in serious substantiated cases, wider restrictions.

We distinguish operator-authored material, compromised websites, and third-party submissions. A visitor's abuse is not automatically attributed to the business owner. Where practical and appropriate, we act on the affected content or resource and offer a correction route. Urgent protective action and legal reporting duties are assessed separately. Copyright complaints and counter-notices follow the applicable legal process rather than the ordinary conduct-warning process.

We preserve relevant submitted content, its source and revision, verified attribution where available, server-recorded date and time, target where known, rule version, and decision history for safety investigation. A screenshot supplements the captured record and is not by itself proof of authorship. Authorized reviewers receive limited access; we do not automatically record every private call or scan every private business draft for conduct keywords.

You can inspect your notice and request independent review at /safety even while your account is suspended. We limit evidence retention to its documented purpose, handle sensitive material separately, and correct or reverse mistaken findings. The Privacy Policy explains the collection and retention of safety records.