Clear terms before a charge.

ONE and independently purchased infrastructure services renew for the billing period shown at checkout or in the applicable order. Available HUB modules are included with ONE, without an individual module subscription. Use Billing or ELMNT Support for cancellation; the restricted safety process preserves a cancellation route.

Unless an order states otherwise, cancellation stops the next renewal and access continues through the paid billing period. Partial-period refunds are not automatic.

After actual service usage, discretionary cash refunds for used services, change of mind or a substantiated conduct suspension are not offered. Mandatory legal remedies, duplicate or incorrect charges, provider failures and specific signed-order obligations remain subject to review; usage does not waive a non-excludable legal right.

A new ONE trial requires no card and does not automatically create a paid subscription. Any separately offered trial or subscription follows the terms shown at its checkout. A free trial has no monetary refund or ONYX value.

If a duplicate or clearly incorrect charge appears, contact ELMNT promptly so the billing record and payment-provider record can be reviewed together.

Website design, implementation, migration, and custom-development payments reserve delivery capacity and fund work already performed. Deposits, milestones, cancellation terms, and any non-refundable amounts are controlled by the signed proposal or order.

Approved work already delivered is not refundable merely because priorities changed. If ELMNT cancels undelivered work without customer breach, the unused portion will be reconciled under the applicable order.

Domain registrations, renewals, transfers, certificates, licenses, and other third-party purchases may become non-refundable as soon as the provider accepts the order.

Where a provider rejects an order before fulfillment, ELMNT will follow the checkout disclosure and payment-provider process for the eligible reversal or refund.

Open a billing or support request from the Customer Portal and include the invoice or order number, charge date, amount, and reason. Do not send full card numbers.

ELMNT will confirm receipt and review the platform record, applicable order, delivery status, and payment-provider outcome. Approved refunds return to the original payment method unless the parties agree otherwise.

Nothing in this policy removes a refund, cancellation, chargeback, or cooling-off right that cannot legally be waived in the customer's jurisdiction.

An approved 30-, 60- or 90-day account suspension is separate from cancellation or a cash refund. Verified unused paid time made inaccessible by the suspension is reconciled as ONYX after restoration. Actual paid periods and blocked time determine the amount, with deductions or review for refunds, disputes, overlapping credits and unverified or non-USD payment evidence. Credit is unavailable during the suspension and no value is invented for a free trial.

Exceptional, substantiated permanent termination is escalated to an authorized admin or owner and does not automatically create a discretionary credit. Mandatory legal remedies and billing errors remain separately reviewable. A safety suspension does not automatically cancel renewal; the available billing or restricted-support process records that decision separately. See Terms sections T.10–T.12.