Clear terms before a charge.

ONE, HUB subscriptions, and managed infrastructure plans renew for the billing period shown at checkout or in the applicable order. You can request cancellation through the Customer Portal or ELMNT Support.

Unless an order states otherwise, cancellation stops the next renewal and access continues through the paid billing period. Partial-period refunds are not automatic.

A trial converts only according to the terms displayed when it begins. Cancel before the stated conversion time to prevent the first recurring charge.

If a duplicate or clearly incorrect charge appears, contact ELMNT promptly so the billing record and payment-provider record can be reviewed together.

Website design, implementation, migration, and custom-development payments reserve delivery capacity and fund work already performed. Deposits, milestones, cancellation terms, and any non-refundable amounts are controlled by the signed proposal or order.

Approved work already delivered is not refundable merely because priorities changed. If ELMNT cancels undelivered work without customer breach, the unused portion will be reconciled under the applicable order.

Domain registrations, renewals, transfers, certificates, licenses, and other third-party purchases may become non-refundable as soon as the provider accepts the order.

Where a provider rejects an order before fulfillment, ELMNT will follow the checkout disclosure and payment-provider process for the eligible reversal or refund.

Open a billing or support request from the Customer Portal and include the invoice or order number, charge date, amount, and reason. Do not send full card numbers.

ELMNT will confirm receipt and review the platform record, applicable order, delivery status, and payment-provider outcome. Approved refunds return to the original payment method unless the parties agree otherwise.

Nothing in this policy removes a refund, cancellation, chargeback, or cooling-off right that cannot legally be waived in the customer's jurisdiction.